IT Help Desk

PLEASE CHOOSE FROM THE ICONS BELOW TO SUBMIT YOUR HELPDESK REQUEST


https://docs.google.com/a/asd.edu.qa/forms/d/1E0fsJiSIPkKa-_YSq1LYq8XQGe0Dks_01pdrLoMs2x8/viewform?entry.505250441=PowerSchool&entry.135082610&entry.2020096088&entry.1984978884

https://docs.google.com/forms/d/e/1FAIpQLSe5-OPJtZzDskdX1kmFsaAc9v9qElDwNNnAAPiH5py-9EM0ig/viewform?usp=pp_url&entry.505250441=Teneen

https://docs.google.com/a/asd.edu.qa/forms/d/1E0fsJiSIPkKa-_YSq1LYq8XQGe0Dks_01pdrLoMs2x8/viewform?entry.505250441=Printer&entry.135082610&entry.2020096088&entry.1984978884

https://docs.google.com/a/asd.edu.qa/forms/d/1E0fsJiSIPkKa-_YSq1LYq8XQGe0Dks_01pdrLoMs2x8/viewform?entry.505250441=WiFi&entry.135082610&entry.2020096088&entry.1984978884

https://docs.google.com/a/asd.edu.qa/forms/d/1E0fsJiSIPkKa-_YSq1LYq8XQGe0Dks_01pdrLoMs2x8/viewform?entry.505250441=Phone&entry.135082610&entry.2020096088&entry.1984978884  
https://docs.google.com/a/asd.edu.qa/forms/d/1E0fsJiSIPkKa-_YSq1LYq8XQGe0Dks_01pdrLoMs2x8/viewform?entry.505250441=AV&entry.135082610&entry.2020096088&entry.1984978884
 
https://docs.google.com/a/asd.edu.qa/forms/d/1E0fsJiSIPkKa-_YSq1LYq8XQGe0Dks_01pdrLoMs2x8/viewform?entry.505250441=Software&entry.135082610&entry.2020096088&entry.1984978884

https://docs.google.com/a/asd.edu.qa/forms/d/1E0fsJiSIPkKa-_YSq1LYq8XQGe0Dks_01pdrLoMs2x8/viewform?entry.505250441=Email&entry.135082610&entry.2020096088&entry.1984978884
 
  https://docs.google.com/a/asd.edu.qa/forms/d/1E0fsJiSIPkKa-_YSq1LYq8XQGe0Dks_01pdrLoMs2x8/viewform?entry.505250441=Other+IT&entry.135082610&entry.2020096088&entry.1984978884
https://docs.google.com/a/asd.edu.qa/forms/d/1E0fsJiSIPkKa-_YSq1LYq8XQGe0Dks_01pdrLoMs2x8/viewform?entry.505250441=Dragon+Card&entry.135082610&entry.2020096088&entry.1984978884

 
https://docs.google.com/a/asd.edu.qa/forms/d/1E0fsJiSIPkKa-_YSq1LYq8XQGe0Dks_01pdrLoMs2x8/viewform?entry.505250441=Urgent&entry.135082610&entry.2020096088&entry.1984978884
             
             




PRIMARY ADMINISTRATION
Photo Profile and Role at ASD


Jeff Kersting
Director of IT



Kids are our future, and it has always been a great pleasure and privilege being a teacher.  I have since left the classroom, but have now moved into a role I'm passionate about...technology.  As ASD's Director of Innovation and Technology, my goal is to utilize my education and technology background to enhance curriculum delivery and provide exciting, engaging, and innovative technology opportunities for our students.  




PLEASE CLICK ON A HELPDESK TECHNICIAN'S NAME BELOW TO SEND THEM A REQUEST DIRECTLY! 



Photo Profile and Role at ASD

Sunil Thomas
IT Infrastructure Manager




 
Sunil is responsible for keeping the IT infrastructure operational, and he also plans upgrades and implementation of new systems along with other IT team members. He also performs IT network risk assessments, security enhancements, monitors firewalls for security breaches. Sunil is also the administrator for Access control and technical consultant for CCTV systems from the ASD side. Sunil enjoys fishing and is a big fan of 4x4s.

Wayan Saputra
PowerSchool System Administrator




Wayan is the PowerSchool guru and covers the following PowerSchool related sections: gradebook, report card, standards, data mining, attendance, scheduling, and many more. Fun Fact: You will always find Wayan in a good mood when Manchester United beats Liverpool ! and He will have a hard time sleeping the night before fishing trip ;)

Safeer Moideen
System Engineer




Primarily responsibilities include handling the server & network infrastructure and other back-end systems. Overseeing escalated helpdesk issues primarily in the Elementary school and Administration but at times overall school as well; assisting helpdesk personnel with unresolved support requests to be completed within the expected timeframe. Can be contacted for any issues related to your network/internet, emails, computer & application issues.


Feba Ann Jacob
Application Developer





Feba manages Teneen (PowerSchool Learning) and troubleshoots all issues related to it. Feba also helps maintain the Admissions and the Library Servers. She is also the liaison between PowerSchool and various systems with regards to data transfer and script automation. Additional day-to-day tech administration includes: student account creations; script maintenance for sync between the systems; and providing relevant data to communications. She is also the admin for the leave request system (among others). Fun Fact: If she gets a chance she would travel to see the whole world- AROUND THE WORLD IN 80 DAYS!!!


Jude Desouza
IT Helpdesk Manager




Jude is the IT HelpDesk Manager and has been at ASD for the past 10years. Jude is responsible for administering user accounts and Managing the helpdesk overall. Ensures all requests are looked at in a timely manner and efficiently at ASD. Can be contacted at any time for support in regard to any technical issues with your accounts and computer applications. His main Moto is "Together Everyone Achieves More". Fun Fact: Love to travel around the world, Art/Antique Collector, and very passionate about Cooking.

Adrian Lozano
IT Helpdesk Analyst




Adrian works on end user tech support, especially for MAC computers. He also inspects A/V issues and is the primarily contact person when it comes to projectors, projector software and classroom speakers. Adrian is also responsible for the streaming of live school events and archiving recorded events. He is the Destiny assets administrator and the main contact for new students who need to get their school-assigned laptops. Fun Fact: Adrian loves Durian! He has heard people describe it's smell and taste in so many "stinky" ways, but it's actually his FAVORITE FRUIT IN THE WHOLE WIDE WORLD!!! He has chronic allergies and has to carry antihistamine with him at all times, so if you have any leftover allergy medicine, Adrian will take it off your hands!

Aaron Coutinho
IT Analyst






Aaron works in the MSHS IT office. Assist with daily tasks and computer troubleshooting. Also takes care of the Signage screens at ASD. Fun Fact: Enjoys playing Badminton and Soccer.

Kiran Jayaram
Network Analyst





Kiran is your go-to guy for any wireless, Cisco IP phones and an expert in network troubleshooting. Fun Fact: Kiran really enjoys an outing with friends. He would travel to the past if given the chance, because he had such a great experience attending school.


Deepu Mohan
IT Infrastructure Analyst





Deepu is another go-to guy for any wireless, Cisco IP phones and an expert in networking and cloud servers. Fun Fact: Loves cricket and travelling.

Jonathan Dias

IT Helpdesk Analyst




Jonathan is the youngest member of our IT Department. He works in the ES IT Office and oversees the UES IT Divison and requests including imaging of Computers and troubleshooting. Fun Fact: Loves to play all kinds of sports especially Football and also travels a lot.


Louie Baluya
IT Helpdesk Analyst




Louie assists with the help desk in a wide range of roles. Fun Fact: If Louie could choose to travel to the future or the past, he would choose the past to correct things that he has done wrong. Mostly because he imagines he could be a genius and create Loougle (Google). Saving the planet and becoming a rich genius! Louie also loves the art of karaoke. He and his family have a tradition of singing during the holidays, weekends, birthdays or whenever there's a chance for family bonding.

Maria Leonor

IT Helpdesk Analyst





Maria has worked earlier in the MS/HS Library for almost 9 years before moving to IT. She is in charge of setting up POS for the fundraising of the ASD community and student activities. She also helps in Day to Day tasks for the helpdesk. Fun fact: Enjoy working in a school environment, loves to eat, and listening to Jazz music.
 © 2014 - 2019 American School of Doha. All rights reserved.
Webpage conceptualized and designed by Shashi Krishna